At SPSORA, we strive to deliver high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.
📦 1. Return Eligibility
You can request a return if:
- The product is damaged, defective, or incorrect
- The return request is raised within 7 days of delivery
- The product is unused, in original packaging, and with all accessories
⏱ 2. Return Process
To initiate a return:
- Contact our support team with your order details
- Share product images/videos (if damaged or defective)
- Our team will verify and approve the return request
- Pickup or return instructions will be provided
💰 3. Refund Policy
- Once the returned product is received and inspected, the refund will be processed
- Refunds will be credited to the original payment method within 5–7 business days
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet
🚫 4. Non-Returnable Items
Returns will not be accepted if:
- The product has been used or damaged by the customer
- Original packaging or accessories are missing
- The return request is made after the allowed period
🔁 5. Replacement Policy
- Defective or damaged products are eligible for free replacement
- Replacement will be processed subject to stock availability
🚚 6. Shipping Charges
- If the return is due to our error (damaged/incorrect product), return shipping is free
- For other cases, shipping charges may apply
📞 7. Customer Support
For any return or refund queries, please contact our support team. We are always ready to assist you.
